Terms & Conditions


These terms apply to all order for digital marketing services which may be placed on www.univerzalmarketing.com. For the purpose of definition, orders on this website refer to orders where the customer has selected a service they require and paid for a package of their choice. By using our website and ordering our services you agree to be bound by these terms and conditions.

Our website is owned and operated by Silas Solutions (FZE) with registered offices at Shariah Research Technology and Innovation Park Freezone Authority, Sharjah, UAE.


Payments for our services must be made through our website. You must first create an account before you can add a service to your cart. You will then need to complete your payment via our payment page. You can make payments using either debit or credit cards, both Visa and Mastercard are accepted. Once your payment has been completed, you will see UMSS, UAE on your bank statement.


In order to place an orders for digital marketing services on www.univerzalmarketing.com then all customers will need to first create an account with us.


All briefs for projects will be agreed prior to any work commencing.

Clients are responsible for providing www.univerzalmarketing.com with any materials or information which the team may need to be able to provide the services which have been requested.

We request that all such assets and materials are provided at the beginning of the project as to not cause any delays.

The team at www.univerzalmarketing.com shall not be held liable for any delays which are caused to projects which has been caused by a lack of information being provided by the client.

We reserve the right to refuse any material which may be deemed offensive or abusive or otherwise in breach of confidence, copyright, privacy or any other right.

For the delivery of websites, we will always offer a reasonable period of bug fixing and support via email and telephone for up to 14 days after the launch of your new website. However, please be advised that any further support or requests made after this time will incur an extra charge.


We strive to provide exceptional service and deliver results that exceed your expectations. Please review our delivery policy to understand how we handle the delivery of our marketing packages.

All marketing packages offered on our website will be delivered within 2 weeks from the date of order placement. Our team of experts will begin working on your campaign immediately to ensure timely delivery of results.

Upon ordering a marketing package, customers can select the desired campaign duration from the following options: 1 month, 3 months, 6 months, or 12 months. The marketing campaign will run for the chosen duration, and our team will continuously monitor and optimize the strategies to achieve the best possible outcomes. For designing and developing of websites, this can take between 1week up to 8 weeks. We will however communicate this once you have placed your order.

Before the start of your marketing campaign, our team will reach out to you to discuss specific requirements and goals. We believe in a collaborative approach, and your inputs will help us tailor the strategies to align with your business objectives.

Throughout the campaign duration, we will provide regular updates on the progress and performance of your marketing efforts. Our team will furnish comprehensive reports, highlighting key metrics and insights, so you can track the success of your investment.


As marketing efforts require time, effort, and resources, we do not offer refunds for completed marketing campaigns. However, if there are any major concerns or issues, please reach out to our customer support, and we will address them with utmost priority. We do offer refunds on the basis that we may have delivered the wrong product, or you wish to cancel your order. For this we ask that you contact us within 14 days of purchase so that we can cancel your order and process a full refund.


This agreement or any part of it may be terminated at any time by www.univerzalmarketing.com or you by providing written notice to the other party in writing in a reasonable time frame of 30 days.

All complaints or requests for refund must be made in writing to your project contact. We will endeavour to respond to and rectify any reasonable issues which arise quickly and promptly.

We warrant and represent to all clients that we shall perform our obligations under these terms and conditions using all reasonable care and skill.

We will not be held liable for the loss or damage suffered by you in respect of our works being carried out.

We reserve the right to make changes to these terms and conditions at any time.


All of the content which is listed on the website www.univerzalmarketing.com belongs to us.

All of this content is subject to content rights and relevant intellectual property rights.

This content may not be copied, reproduced, redistributed or otherwise used in any other personal or commercial capacity.


You agree to defend, indemnify and hold harmless the website www.univerzalmarketing.com its affiliates, sublicensees and their officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Website the Content and any Manuscript; (ii) your violation of any term of these Terms of Service; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right.


If you have any further questions about these terms or conditions then please get in touch with us.